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Privacy Policy

This Privacy Policy applies to all personal information collected by Helping Sisters Nursing & Disability Services (ABN [Insert ABN]) via our website located at www.helpingsisters.com.au. It operates in conjunction with our Terms and Conditions and outlines how we handle your personal data.

Consent

By using our website, you acknowledge and consent to:

  • The practices described in this Privacy Policy; and

  • The collection, use, and storage of your personal information as detailed below.

What is Personal Information?

Under the Privacy Act 1988 (Cth), “personal information” refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable:

  • Whether the information is true or not; and

  • Whether the information is recorded in material form or not.

Information that does not identify you personally is not classified as personal information and is not subject to this policy.

What Information Do We Collect?

The personal information we collect depends on how you interact with our website. It may include:

  • Your name

  • Email address

  • Phone number

  • Any additional information you voluntarily provide via forms or direct communication

How Do We Collect Your Personal Information?

We may collect personal information when you:

  • Fill out forms on our website

  • Subscribe to our updates

  • Contact us directly via the site

We may also collect non-identifying information through the use of cookies and similar technologies to improve user experience. This data does not identify you personally.

Purpose of Collection

We collect personal information to:

  • Deliver services and information to you effectively

  • Improve our website functionality and user experience

  • Respond to your enquiries and support requests

  • Send direct marketing communications (if you have opted in)

We may disclose your personal information to trusted third-party service providers who assist with website functionality, support, or analytics.

Direct Marketing

By providing your personal information, you consent to receive direct marketing communications from Helping Sisters.
These may include updates about our services and programs.
You can opt out of receiving further communications at any time using the unsubscribe link provided.

We will never use sensitive personal information for direct marketing.

Access and Correction

Under Australian Privacy Principles 12 and 13, you are entitled to:

  • Access the personal information we hold about you

  • Request corrections if any of the information is inaccurate

To request access or correction, please contact us via the details below.

Complaints

If you have concerns about how your personal information is being handled, please reach out to us using the contact details below.

We take all privacy complaints seriously and will:

  • Review your concerns

  • Seek clarification if needed

  • Attempt to resolve the issue fairly and promptly

If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).

Overseas Disclosure

We do not share your personal information with overseas recipients unless you specifically request it.

Please note: If you instruct us to transfer your data to a third party outside Australia, that party may not be subject to Australian privacy laws, and Helping Sisters will not be responsible for how your data is handled thereafter.

Contact Us

If you have:

  • Questions about this policy

  • Requests for data access or correction

  • Complaints about our handling of personal information

Please contact us at:

info@helpingsistersdisabilityservices.com.au

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